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Sales Policy

Product Information


The AramediA online database will be updated on a daily basis and, for products about to be announced, we will be working
on an hour-by-hour basis to bring them to market as soon as we can. Certain products announced by their manufacturer may be
included in the online catalog even though they are not shipping. If an item is not yet available (or recently depleted from our stock)
we will use our best efforts to give you the anticipated delivery date when you place an order. Anticipated delivery dates are based
upon information supplied to us by the manufacturer and are subject to change without notice.

Every product we bring to you online will be backed by technical and performance-based data to help you make the intelligent
purchasing decision for your particular requirements. Description may vary, as well as the graphics, Demos, or other relative
information.

The AramediA Guarantee


Many of our products come with a 14-Day Money Back Guarantee. If, for any reason, you are not completely satisfied with any
of the items you purchased, email or contact our Customer Service at
37 Adams Street, Braintree, MA 02184 USA
1-781-849-0021  Fax 1-781-849-2922

The (AramediA ) Return Authorization Number (RMA) with the following information:
  1. Original order number (if possible)
  2. Unopened Title being returned
  3. Reason for return
  4. Your name and daytime phone number
  5. Your e-mail address

We will apply full refund of the original purchase price of the item, excluding shipping, handling and a 25% re-stocking charges.
Refunds on Non US Dollar Credit Cards may NOT be equal to original US Dollar charge, due to the Credit Card company's Market
Exchange Rate. The difference, on the particular date of the refund, and the amount are determined by the International Exchange
Market, NOT AramediA.

NOTE: All Translation software, Special Order, and Microsoft localized version products are not refundable.
No Returns on All Open Software Packages.

You must return the undamaged product at your expense, including all its packaging and documentation, the blank
warranty card (if available).
Shipping fee is never refunded, ALL returned products are subject to a 25% re-stocking fee.

All items we sell come with our 14-day Guarantee Against Defects . If your product is defective in any way, all you have to do is
send us an Email for a Return Authorization Number (RMA). Defective software will be replaced upon receipt of the defective product.
Defective software will be replaced or repaired at our discretion. In order to speed repair or replacement of certain products, we
have made special arrangements for our customers to deal directly with the manufacturer. These products will be identified when
you call to get your Return Authorization Number (RMA). We will, of course, stand behind our Guarantee and, if you have any questions
regarding our arrangements with the manufacturer, please send us an Email or call us at 1-781-849-0021
.

Any lost, misplaced by Courier, undelivered package, wholly or partially damaged, during delivery, is not the responsibility of AramediA. A claim with the shipper, UPS, FedEx, or USPS, for example, will be filed by the recipient or by us on recipient's behalf. A replacement will only be shipped upon payment and NOT in lieu of lost package, which becomes an Insurance Claim.

 

 

Please remember to back up all of your data before installing any new software, software, or peripherals; we can
not be responsible for any lost of data.

How to Order


Browse through our products and select which items you would like to purchase. You may select as many items as you like.
It is assumed that each package is for a SINGLE USER, possibly and not necessarily, on one computer, unless
otherwise specified by the manufacturer, who may use one technology or another to protect their software from
illegal use or copying, such as a dongle, Key Code System, Registration Code, or whatever they see fit to protect
their intellectual property. All single package software Prices are per SEAT or USER for each application, unless
clearly specified. Some software may not work on both of your Laptop and Desktop, once installed on one PC, it
may not be installed on another PC.

When you are done browsing and shopping, you may place your order via the:

  1. Internet, using our secured website
  2. Fax us at 1-781-849-2922
  3. Call us at 1-781-849-0021
     - Not Responsible for Dictating Mistakes. Orders Will be Taken Down and Reviewed, at least, once.
  4. Checks or Money Orders. AramediA reserves the right to withhold shipment on orders paid by check until funds are cleared.
    A $25.00 fee will be charged on all returned /bounced checks.
  5. Purchase Orders

Sorry, we cannot accept C.O.D. orders.

International Orders

Some International Non-USA Credit Cards may require a scan/photocopy/Xerox of the Card holder's Identification,
Driver's License, or Passport; and the Credit Card (Front and Back). This is to protect the Card Holder and
AramediA from
Fraud and unauthorized use of the credit card.
AramediA is NOT responsible for your country's Customs Duties, VAT, or Tax, nor
any shipping, handling, and insurance fees.
All Orders outside the Continental United States of America are considered
"International Orders".

AramediA is not responsible for any Customs Duties, Fees, VAT, or taxes imposed by your country. You are obliged to accept
the package and pay your country's taxes or any fees for handling by the courier, who may clear Customs, on your behalf, and
bill you later. If the package is returned to us, you are still responsible for the shipping cost and Restocking Fees.

 
Shipping, Handling, and Insurance

Please, Track your package at: www.fedex.comwww.ups.com, or www.usps.com  

We ask you to be understanding, we do our BEST, and sometimes, FedEx, UPS, and USPS, may delay delivery or lose packages, AramediA will stand by the buyers, we assume responsibility NOT blame.

Depending on your purchase value and location, AramediA may ship via either USPS, FedEx or UPS who guarantee delivery, not AramediA. Generally we offer the following shipping methods, for your convenience. Shipping, insurance, and handling are included in the total cost of purchase. Destinations outside of USA may require recipient to pay additional Fees, Customs Duties, Taxes, VAT, or Clearing Courier's Handling Charges. Courier may bill buyer directly, it is required that buyers pays this charge which is NOT covered in our Shipping and Handling (S&H) fee already paid to Amazon upon placing the order:

1- FedEx and UPS are better guaranteed and insurable delivery, not withstanding your country's Customs delays. FedEx/UPS are more reliable in delivery, tracking, and loss claims. We help file claims with them on your behalf.

2- APO/FPO addresses: United States Postal Service (USPS) Global and/or Priority Mail are not trackable, you are responsible for the merchandise and shipping cost, regardless, if you receive it or Not. We only guarantee Shipping Receipt, Not Delivery. USPS Priority Mail is used for APO/FPO shipments. USPS Global Priority Mail will be used for Low Priced items destined overseas. Price includes Handling and Transacting with US Postal Service, not destination's Customs.

In case of shipment loss or delay, a replacement will only be shipped upon payment and NOT in lieu of lost or delayed package. All due credit will be issued upon recovery of insured items. If you are in a hurry and do not wish to wait for the claim process, YOU MUST PAY AGAIN FOR ANOTHER SHIPMENT OF THE SAME ITEM. ONCE LOST ITEM(S) RECOVERED, OR, INSURANCE CLAIM PAID, ONLY THEN, A (FULL OR PARTIAL) REFUND WILL BE ISSUED.

AramediA is not responsible for any Customs Duties, Fees, VAT, or taxes imposed by your country. You are obliged to accept the package and pay your country's taxes or any fees paid by the courier, who may clear Customs, on your behalf, and bill you later, for any incurred expenses. If the package is returned to us, for any reason, you are still responsible for the bidirectional shipping cost (to you and back to us), and 25% Restocking Fees.

Important:

In case of package loss,
AramediA is NOT responsible, but, we will do our best to file the claim and to follow up with the carrier,
and/or insurance company, on your behalf. A claim, with the shipper, FedEx or USPS for example, will be filed by the recipient
(Buyer), or possibly by us. A replacement will NOT be shipped, unless paid for AGAIN (even if temporarily), and not in lieu of the
lost package.
Once an insurance settlement is reached, and/or package located and returned, all due credits to the buyer are refunded.

 

Credit Card Policy


We accept the Most major credit cards including: Visa, MasterCard, Discover, American Express. Your credit card may be
charged prior to item being shipped
(no surcharge). Applicable sales tax (5%) will be added for Massachusetts residents.

Purchase Orders


AramediA
accepts purchase orders from Fortune 1000 companies, educational institutions, and government agencies.
All purchase order terms are Net 15 days. Please fax your purchase order to 1-781-849-2922. Reseller's or Tax Exempt
certificates should be sent by fax at the time the order is placed to avoid sales tax charges.

Purchase orders from major corporations (Fortune 1000), educational institutions, and government agencies will be processed
immediately. Other businesses must fax a list of current credit references along with the purchase order. We will usually process
the order within 24 hours. Prepayment may be required for first time orders or for companies outside the US.

We also accept purchase orders from non-profit organizations. In some cases we will require credit references. Please fax
your PO, we will contact you if we need further info.

Policies, item availability, and prices are subject to change without notice. The price in effect when we receive your order will
be the price that you are charged. We are not responsible for any typographical errors in this online catalog.

Order Follow-up


To inquire about any order, you can simply drop us an email Or, if you're really anxious, call 1-781-849-0021 (AramediA)
Monday- Friday 9:00 AM - 5:00 PM (EST, or leave a message) Everyday.

Be sure to reference your Online order date and/or number found on the confirmation email you received from us.

Fax your order!


Not sure about security on the internet? We've got the ideal safety net. Even though most of our site is secured, some of
you may still be a little hesitant about submitting your credit card over the internet. No problem! Fax it to 1-781-849-2922.

Privacy Act


We do not distribute your name or personal information to any third party. All information collected is used specifically to
provide you with a level of convenience and service that The AramediA customers have come to expect.