These speech technologies can be used and integrated with hundreds of different applications such as IVR (Interactive Voice Response), Call centers, Unified Messaging Systems, Talking Emails, Directory Assistance Systems, Voice Dialing Systems to name a few. These best-of-breed technologies supports the latest standards emerged on the market as SAPI (Speech Application Programming Interface), VoiceXML, SALT (Speech Application Language Tags) and telephony development tools as Intel CTADE (Computer Telephony Application Development Environment), .NET Speech SDK, ENVOX etc.

Why businesses must switch to speech technologies?

Saving Money

• Operating costs of a speech-enabled system are about 10% of a comparable human-powered call center and half to 1/3 the cost of touch-tone or web system.
• Speech-enabled system is 24x7 available and automatically expands and contracts to handle peak loads and off-hours.
• Shortening call time, which means lower call charges

Improving Customer's experience

• Never busy, never on "hold" even during peak hours.
• No numerical menus, the customer just asks for the product or service they need.
• Some studies show that 80% of the callers encountering DTMF systems will quit or select to transfer to an operator. This rate drops to 20% using speech-enabled systems.
• Ultra fast service for experienced users.

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  Please contact George N. Hallak
  for more info about Sakhr Enterprise Solutions pricing models.